Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@waveoutwear.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@waveoutwear.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@waveoutwear.com.
At Wave Out Wear, we strive to ensure that every customer is completely satisfied with their purchase. If you are not fully satisfied with your order, we offer a straightforward return and refund process to make things right.
Customers in the United States may request a return within 30 days of receiving their order. To be eligible, items must be unused, unwashed, and in the same condition as when they were received, with all original tags and packaging intact. Personalized or custom items are not eligible for returns unless they arrive damaged or defective.
To initiate a return, please contact us at info@waveoutwear.com with your order number and details about the item you wish to return. Once your return is approved, we will provide instructions and a shipping label for sending the item back to us.
After we receive and inspect the returned item, a refund will be issued to your original payment method within 7-10 business days.
Wave Out Wear is committed to providing high-quality products and excellent customer service. If you have any questions about our return and refund policy, don’t hesitate to reach out to our support team at info@waveoutwear.com.
